Customer Support Specialist

JobTread is searching for a Customer Support Specialist to join our growing team to work onsite at our headquarters in Richardson, TX. This position is responsible for assisting with the implementation of new customer accounts, responding to support requests, and helping in other ways to ensure we are delivering the highest levels of customer service.

Strong Customer Support Specialists demonstrate high technical aptitude, are great at working with Excel, show strong attention to detail, are friendly and approachable, and demonstrate a willingness to go above and beyond to meet customer needs. We don’t do the “sit at home and work by yourself” thing. Our team enjoys collaborating and being around other driven and motivated people. If you are looking for the opportunity to join a rapidly growing company in an entrepreneurial, team-based environment, come check us out!

Responsibilities

• Reformat customer data and process imports into the JobTread platform
• Respond and resolve customer support requests and answer general system questions
• Assist with Zapier integrations to connect JobTread with other technologies
• Provide inbound phone and email support as needed
• Conduct product trainings via Zoom when Customer Success reps are unavailable
• Become a JobTread product expert and quickly learn ongoing product updates
• Contribute on-going feedback to improve customer implementation workflows
• Work closely with the Development Team to identify and communicate product issues and development requests

Ideal Candidates

• Expert using Excel and can work through data formatting very quickly
• Strong attention to detail, positive attitude, and a clear communicator
• Ambitious, resourceful, adaptable, entrepreneurial spirit, and creative problem solver
• Thrive in a dynamic, collaborative environment with a passion for achieving results
• You see problems coming and get in front of them; you follow up and gets things done
• Organized, thorough, efficient, and complete tasks appropriately in a timely manner
• Ability to manage multiple projects simultaneously
• Great with first impressions and can engage a range of customers from individual business owners to C-level executives and everything in between
• Can be flexible with after-hours work on occasion for specific customer needs
• Prior work experience or knowledge of the construction industry is a plus
• Experience with productivity tools like Salesforce, Slack, etc also a plus
• Bachelor’s Degree or equivalent experience preferred

Perks

• Join a small, growing team as an early team member.
• Upward career mobility at a high-growth startup.
• Make an impact and advance your career development.
• Opportunity to become an innovator and solve real-world problems for construction.
• Creative and entrepreneurial working environment
• Work every day with successful, smart, and highly motivated people.
• Electronic standing/sitting desks with top of the line secondary monitors.
• Weekly Team Lunch, Happy Hours, and other team events.
• Casual dress code.
• Flexible schedule.

Benefits

• Dental, health, and vision insurance
• Paid training
• Travel reimbursement
• Vacation and other Paid Time Off

About JobTread

JobTread provides end-to-end construction management software that helps construction businesses manage all of their processes, from pre-construction through to project completion.

Our full suite of features includes everything construction businesses need to manage their jobs, team members, documents, photos, customers, vendors, and sub-contractors all in one place. And our budget-first approach creates financial transparency at every stage of a project. Get organized, complete your projects on time, and increase your profits with JobTread.

JobTread’s mission is to leverage technology to create more profitable construction companies. Come be a part of the fun and challenging environment at our headquarters conveniently located in Richardson, TX right off Hwy 75 & Campbell Rd.