Construction Software Training Specialist

JobTread is seeking dedicated individuals to join our growing Learning & Development Team as a Customer Training Specialist. Within this role, you will actively contribute to the strategic development of JobTread’s customer journey, with a focus on maximizing engagement, increasing retention, and equipping customers with the tools and support needed to build and sustain successful businesses. This position is responsible for customer-facing training, particularly the delivery of live and recorded training sessions, and engaging directly with customers to ensure they understand and can effectively use JobTread.

Responsibilities

• Deliver training through various methods (e.g., live sessions, video tutorials, and interactive workshops) to accommodate different learning styles.
• Develop and manage a comprehensive schedule for live customer training sessions.
• Conduct daily introductory training sessions tailored to contractors.
• Host weekly virtual customer roundtable discussions to promote peer-to-peer learning.
• Lead in-person training sessions through customer workshops and events, providing hands-on support.
• Produce instructional videos for an online repository of resources.
• Launch a customer training webinar series for our users to learn from one another.
• Monitor and actively participate in the JobTread user Facebook group, providing training-related support.
• Contribute to quarterly Product Update Townhall webinars by creating content, responding to customer questions, and managing the webinar chat to support customer engagement.
• Assess the effectiveness of training programs through feedback, surveys, and performance metrics.
• Assist in developing educational resources and communications for new feature releases, ensuring users are well-equipped to adopt and use new tools effectively.
• Occasionally travel to trade shows to conduct on-site training, assist with sales, and provide on-demand support at the JobTread booth.
• Collaborate with the Marketing team on customer training events and initiatives.

Ideal Candidate Traits

• Strong on-camera presence with confidence and personality
• Background in teaching or training with a focus on engaging delivery
• Familiarity with the construction industry to connect with contractors
• Ability to respond dynamically to customer needs, including occasional after-hours sessions
• Bachelor’s Degree or equivalent experience preferred
• 1-2+ years of education and training experience at a SaaS or software company preferred
• Prior work experience or knowledge of the construction industry is a plus
• Experience with productivity tools like Salesforce, Slack, etc also a plus
• Ambitious, resourceful, adaptable, entrepreneurial spirit, and creative problem solver
• Strong attention to detail, positive attitude, and a clear communicator
• Thrive in a dynamic, collaborative environment with a passion for achieving results
• Organized, thorough, efficient, and complete tasks appropriately in a timely manner
• Great with first impressions and can engage a range of customers from individual business owners to C-level executives and everything in between

Perks

• Join a small, growing team as an early team member.
• Upward career mobility at a high-growth startup.
• Make an impact and advance your career development.
• Opportunity to become an innovator and solve real-world problems for construction.
• Creative and entrepreneurial working environment
• Work every day with successful, smart, and highly motivated people.
• Electronic standing/sitting desks with top of the line secondary monitors.
• Weekly Team Lunch, Happy Hours, and other team events.
• Casual dress code.
• Flexible schedule.

Benefits

• Dental, health, and vision insurance
• Paid training
• 401k plan + matching
• Vacation and other Paid Time Off
• Free access to an onsite workout facility

About JobTread

JobTread provides end-to-end construction management software that helps construction businesses manage all of their processes, from pre-construction through to project completion.

Our full suite of features includes everything construction businesses need to manage their jobs, team members, documents, photos, customers, vendors, and sub-contractors all in one place. And our budget-first approach creates financial transparency at every stage of a project. Get organized, complete your projects on time, and increase your profits with JobTread.

JobTread’s mission is to leverage technology to create more profitable construction companies. Come be a part of the fun and challenging environment at our headquarters conveniently located in Dallas, TX right off Interstate 635 & Coit Rd.

JobTread is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.