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Frequently Asked Questions
We don't offer a free trial because we assign every client a Customer Success Manager and we invest our time and energy into providing in-depth implementation and training. Allowing free trials would stretch our team too thin. We found when the client has some skin in the game it leads to much faster and more successful implementations.
We do have a 30-day money back guarantee, so if a client signs up and later doesn't think it's a good fit, they can cancel in the first 30 days to receive their money back.
Internal users include employees who need access to JobTread to view customer and vendor information, manage jobs, build and modify schedules, track time, and access reports. Accountants and certain other non-employees may also be considered internal users if they need access to JobTread data.
All vendor, subcontractor, and customer users are able to access an external portal to view and perform a limited set of activities in JobTread. These users are free and unlimited. Additionally, certain field crew who will only be using JobTread to upload pictures, log daily notes, and view their schedule or check off tasks can also be added as free users.
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